More Than One Solution

When considering the special needs of clients we take into account business need, current size, future growth, system scalability and cost. Corporate enterprise design needs to account for future growth as well as meeting existing functional needs. Take a look at some of the technologies we have worked with successfully... Based...

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White Papers

Find some of our Technology White Papers here.  We pride ourselves in working with state of the art technologies and 'Best of Breed' practices.

 

Disaster Recovery White Paper Disaster Recovery White Paper (21.08 KB)

DLT Tape Technology Usage DLT Tape Technology Usage (80.79 KB)

Building a Call Center Building a Call Center (11.31 KB)

Document Scanning - Going Paperless Document Scanning - Going Paperless (26.11 KB)

 
Building a Customer Service Call Center

Goals
Basic steps in planning any implementation should begin with choosing your goals for a particular project. Next, make sure that management is in agreement with those targets from start to finish.  Think small – don’t plan to the nth degree from day one. Return on investment usually follows an 80/20 rule: 80 percent of the benefits will be found in the simplest 20 percent of the system and the final 20 percent of the benefits will evolve from the most complex 80 percent of the system. Plan for scalability and make flexibility one of your highest priorities. In general, unless it is by design, steer clear of
becoming a custom software business. “Out of the package” solutions generally can deliver most if not all of the functionality you will need at a fraction of the cost and in less than half the time. Last but not least it is highly recommended to remain flexible throughout the implementation plan. costs_sm.jpg

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